CallTypes
The Journal
Citel Announces Launch of MCK an AI Powered Managed Service Provider
MCK is designed to help businesses and organizations transition to cloud-based communication systems, reducing costs and increasing efficiency. Introduction Citel, a renowned name in the industry, has been at the…
Telenor Norway Launches Nationwide Call Protection Service to Safeguard Consumers Against Spam and Fraud
Introduction The world of telecommunications has undergone significant transformations in recent years, with the rise of smartphones and the proliferation of mobile devices. As a result, the number of calls…
Reps ask FG to suspend telecom tariff hike
Aisha Abubakar (APC, Sokoto North) on Tuesday, March 7, 2023. The Background The motion, which was moved by Rep. Aisha Abubakar, was adopted by the House of Representatives with a…
Enhancing digital inclusion & economic growth: ghana’s imperative for affordable internet access.
The high cost of internet data has severe consequences on the economy, social life, and individual well-being. The Economic Impact The high cost of internet data has a profound impact…
211 Day : Gallatin call center connects 13 counties with essential resources
The new location is located in the heart of downtown, with easy access to public transportation and a variety of amenities. A New Home for The Help Center The Help…
Telecom Cloud Statistics and Facts
Smartphone Thoughts evolved from a simple blog to a comprehensive platform covering various tech topics. The two have collaborated on numerous projects, including the popular blog Smartphone Thoughts. The Evolution…
DC Warmline launches for easier access to social services
The new call center will be able to handle a large number of calls simultaneously, thanks to its advanced technology and highly trained staff. The Benefits of the New Call…
The Rise of Contact Center Software Market : A 109 7 billion Industry Dominated by Tech Giants NICE Israel IBM US Genesys US MarketsandMarkets
The market is expected to experience significant growth due to the increasing adoption of cloud-based contact center solutions and the need for businesses to improve customer experience. The Rise of…
AT T Introduces New Feature to Show Why Businesses Are Calling TechStory
See the caller’s reason before answering, giving you more control over your calls. TransUnion is a leading provider of credit and identity verification services. The Branded Call Display Feature AT&T…
Safaricom marks its 20th anniversary launches new campaign dubbed Twende Tukiuke
Celebrating 20 Years of Growth and Innovation Safaricom has come a long way since its inception in 2000. The company has grown from a small startup to a leading telecommunications…
Tariff hike : CSOs suspends protest after meeting with NCC
NCSCN suspends protest over telecom tariff hike, opting for dialogue and advocacy instead. Background The National Civil Society Council of Nigeria (NCSCN) is a coalition of civil society organizations (CSOs)…
Calling a customer Brands can now display reason for call
Brands are stepping up to provide more transparency and visibility to consumers with the introduction of Call ID. This feature, called “Call ID,” was initially available to a limited number…