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The Journal
New qos norms: impractical and burdensome for telcos!
“The proposed QoS norms are not only impractical but also create a huge burden on telecom operators,” he added. The Proposed QoS Norms: A Closer Look The proposed QoS norms…
CallTower Empowers Business with CallTower Analytics Collaboration for Microsoft Teams
Unlocking the Power of Collaboration in the Modern Workplace with CallTower Analytics Collaboration for Microsoft Teams. This integration enables users to access key metrics and analytics directly within the platform,…
Telecom troubles
Market competition erodes profitability, deterring foreign investment in India’s telecom sector. The decline in FDI is attributed to the increasing competition in the market, which has led to a decrease…
5 Types of Call Centers to Attract and Serve Your Customers
Proactive customer support is the future of customer service. The Evolution of Customer Support: From Reactive to Proactive The way businesses approach customer support has undergone significant transformations over the…
10 contact center automation trends to look out for in 2025
Here are some key points to consider: The Benefits of Automation in CX Automation in customer experience (CX) is a game-changer for businesses. By leveraging AI and other automation tools,…
Techie triumphs: boss applauds innovative fix!
“He was very short-tempered and would often yell at his employees.” Boris worked with the IT director for several years, but he never felt comfortable around him. He describes the…
Satellite spectrum not to be allocated on first come first serve basis scindia, who is a member of the telecom regulator, said the spectrum should be allocated on a competitive basis. it should not be on a first come first serve basis. it should be on a competitive basis, he said.
The Challenges of Satellite Spectrum Allocation Allocating spectrum for satellite services is a complex task that requires careful consideration of various factors. The science behind satellite communication is different from…
Staffing levels answer time improving at DC 911 call center
Changes to the 911 Call Center Heather McGaffin, the director of D.C.’s 911 call center, has been working tirelessly to improve the efficiency and effectiveness of the agency. Over the…
CallTower Inc : CallTower Named One of the Fastest Growing Companies of the Year 2024 by the CEO Views
Industry Recognition and Awards CallTower has received numerous industry recognition and awards, solidifying its position as a leader in the unified communications and contact center space. Some of the notable…
Tadiran Telecom to invest USD 10 mn annually to manufacture IP phones in India
The company aims to establish a manufacturing unit in the country to take advantage of the country’s favorable business environment and skilled workforce. Tadiran Telecom’s India Expansion Plans A New…
Sylva Project Announces Long Term Vision for Scalable Cloud Native Telco Infrastructure
The project aims to create a standardized, open-source framework for building, deploying, and managing Telco Cloud services. The Vision Behind Sylva The Sylva Project is built on the idea of…
Choosing acd or ivr: which technology will captivate more customers?
IVR, on the other hand, uses a pre-recorded message to guide the caller through a series of options. Understanding the Difference Between ACD and IVR ACD and IVR are two…