CallTypes
The Journal
Acd vs ivr: which technology secures more customer retention?
Understanding the Basics of ACD and IVR ACD and IVR are two distinct technologies used in call centers to manage inbound calls. They want to know how to fix their…
When should you NOT call 911 Here what officials say NBC4 Washington
911 call takers are trained to handle all types of emergencies, but they also have to deal with non-emergency calls that can be frustrating for them and the callers. The…
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Here are some key points about IVR analytics: Understanding IVR Analytics IVR analytics is a powerful tool that helps companies analyze and understand patterns and trends in customer behavior. By…
The great broadcast vs telecom showdown at TRAI OHD
Regulators clash over creative freedom and innovation in the broadcasting sector. The Debate Over Broadcasting Regulation The TRAI, which is responsible for regulating the broadcasting sector, had proposed a new…
Altigen Communications OTCMKTS : ATGN Issues Quarterly Earnings Results
Altigen Communications (OTCMKTS:ATGN – Get Free Report) issued its quarterly earnings results on Thursday. The technology company reported $0.02 earnings per share (EPS) for the quarter, Zacks reports. Altigen Communications…
Global Telecom Network Inventory System Market to Reach USD 12 32 Billion by 2030 Fueled by 5G IoT and AI Adoption
Telecom operators are investing in network inventory systems to manage their growing network assets and improve network efficiency. The increasing demand for network infrastructure and the need for improved network…
New qos norms: impractical and burdensome for telcos!
“The proposed QoS norms are not only impractical but also create a huge burden on telecom operators,” he added. The Proposed QoS Norms: A Closer Look The proposed QoS norms…
CallTower Empowers Business with CallTower Analytics Collaboration for Microsoft Teams
Unlocking the Power of Collaboration in the Modern Workplace with CallTower Analytics Collaboration for Microsoft Teams. This integration enables users to access key metrics and analytics directly within the platform,…
Telecom troubles
Market competition erodes profitability, deterring foreign investment in India’s telecom sector. The decline in FDI is attributed to the increasing competition in the market, which has led to a decrease…
5 Types of Call Centers to Attract and Serve Your Customers
Proactive customer support is the future of customer service. The Evolution of Customer Support: From Reactive to Proactive The way businesses approach customer support has undergone significant transformations over the…
10 contact center automation trends to look out for in 2025
Here are some key points to consider: The Benefits of Automation in CX Automation in customer experience (CX) is a game-changer for businesses. By leveraging AI and other automation tools,…
Techie triumphs: boss applauds innovative fix!
“He was very short-tempered and would often yell at his employees.” Boris worked with the IT director for several years, but he never felt comfortable around him. He describes the…