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The Journal
Government sets goal of full telecoms access by 2030, backed by $8 million fund
The Namibian authorities have identified digital transformation as a crucial pillar to support socio-economic development. However, the country still grapples with a significant digital divide. To address this challenge, the…
Boosting Multilingual Customer Experience with AI-Powered Call Centre Solutions
The promise of a recorded call being made for “quality purposes” is a reassuring one, but for millions of South Africans, this assurance comes with a caveat – the majority…
Customer Support Software Market to Reach USD 8,859.7 Million by 2030, Growing at 21.1% CAGR
The global customer support software market is expected to grow from USD 2,706 million in 2023 to USD 8,859.7 million by 2030, at a Compound Annual Growth Rate (CAGR) of…
Communication is a Lifeline in Moments of Crisis
The Challenges of Crisis Communication • Sudden spikes in customer inquiries • Long call queues • Frustrated customers looking for real-time updates • Damage to reputation and trust During service…
New AI Data Center to Boost UAE’s Digital Capabilities
In a significant move, Emirati telco du is set to launch a state-of-the-art hyperscale data center in the United Arab Emirates (UAE), marking a major step forward in the country’s…
Enhanced Collaboration and Compliance in the Middle East Region
A recent strategic agreement has been signed by Kalaam Telecom, Mida Solutions, and FVC, marking a significant milestone in the provision of cutting-edge Contact Center as-a-Service (CCaaS) and Unified Communications…
BT Wholesale Launches Teams Phone Mobile, Unifying Collaboration and Communication Across Devices
BT Wholesale, a leading provider of broadband and communication services in the UK, has today unveiled a new service called Teams Phone Mobile. This innovative solution enables users to seamlessly…
Spectrum Allocation and Digital Access: The Next Frontier for India’s Telecommunications Sector
Synopsis In a landmark decision, the Supreme Court has ruled that digital access is a fundamental right in India, paving the way for a major overhaul of the…
The Bolivian Telecoms Market: Emerging Trends and Insights
The telecommunications market in Bolivia is experiencing significant growth, driven by increasing demand for mobile data services and a growing need for fixed broadband connectivity. The “Bolivia Telecom Operators Country…
Telcom News Update
MTN Nigeria Invests ₦202.4bn in Network Corero and Forte Telecom Launch DDoS Security Platform Izzi Moves Systems to Oracle Cloud Nigerian Telecom Operators Deny Helping Criminals Apple Must Pay $502…
Introducing Yelp’s AI-Powered Voice Agents
Enhancing Customer Experience Yelp has revolutionized the way service providers and restaurants handle customer calls by introducing AI-powered voice agents. These agents are designed to help businesses manage incoming calls…
DIDWW Expands Virtual Phone Number Coverage Across Europe and Latin America
DIDWW, a global telecom provider of fully compliant two-way SIP trunking services, has further expanded its coverage of virtual phone numbers to Denmark, the Czech Republic, Spain, and Costa Rica….