CallTypes
The Journal
Rogers Unveils Ericsson’s 5G Advanced Technology in Canada
Revolutionizing IoT Connectivity with 5G Advanced Canadian telco Rogers Communications has begun rolling out Ericsson’s 5G Advanced RedCap software on its national network, marking a significant milestone in the country’s…
Government sets goal of full telecoms access by 2030, backed by $8 million fund
The Namibian authorities have identified digital transformation as a crucial pillar to support socio-economic development. However, the country still grapples with a significant digital divide. To address this challenge, the…
Boosting Multilingual Customer Experience with AI-Powered Call Centre Solutions
The promise of a recorded call being made for “quality purposes” is a reassuring one, but for millions of South Africans, this assurance comes with a caveat – the majority…
Customer Support Software Market to Reach USD 8,859.7 Million by 2030, Growing at 21.1% CAGR
The global customer support software market is expected to grow from USD 2,706 million in 2023 to USD 8,859.7 million by 2030, at a Compound Annual Growth Rate (CAGR) of…
Communication is a Lifeline in Moments of Crisis
The Challenges of Crisis Communication • Sudden spikes in customer inquiries • Long call queues • Frustrated customers looking for real-time updates • Damage to reputation and trust During service…
New AI Data Center to Boost UAE’s Digital Capabilities
In a significant move, Emirati telco du is set to launch a state-of-the-art hyperscale data center in the United Arab Emirates (UAE), marking a major step forward in the country’s…
Enhanced Collaboration and Compliance in the Middle East Region
A recent strategic agreement has been signed by Kalaam Telecom, Mida Solutions, and FVC, marking a significant milestone in the provision of cutting-edge Contact Center as-a-Service (CCaaS) and Unified Communications…
BT Wholesale Launches Teams Phone Mobile, Unifying Collaboration and Communication Across Devices
BT Wholesale, a leading provider of broadband and communication services in the UK, has today unveiled a new service called Teams Phone Mobile. This innovative solution enables users to seamlessly…
Spectrum Allocation and Digital Access: The Next Frontier for India’s Telecommunications Sector
Synopsis In a landmark decision, the Supreme Court has ruled that digital access is a fundamental right in India, paving the way for a major overhaul of the…
The Bolivian Telecoms Market: Emerging Trends and Insights
The telecommunications market in Bolivia is experiencing significant growth, driven by increasing demand for mobile data services and a growing need for fixed broadband connectivity. The “Bolivia Telecom Operators Country…
Telcom News Update
MTN Nigeria Invests ₦202.4bn in Network Corero and Forte Telecom Launch DDoS Security Platform Izzi Moves Systems to Oracle Cloud Nigerian Telecom Operators Deny Helping Criminals Apple Must Pay $502…
Introducing Yelp’s AI-Powered Voice Agents
Enhancing Customer Experience Yelp has revolutionized the way service providers and restaurants handle customer calls by introducing AI-powered voice agents. These agents are designed to help businesses manage incoming calls…